Terms and Conditions
Payment Options & Return Policies
We accept major credit and debit cards - Visa, MasterCard, Discover, and American Express.
Most items may be returned for a cash refund within 7 days or store credit within 30 days of purchase. Sales of consignment items my not be returned for a cash refund. Due to copyright laws, printed music may not be returned. Due to sanitary reasons, certain items such as instrument reeds, harmonicas, whistles and recorders may not be returned.
International shipments may not be returned.
Shipping and/or handling charges are not refundable. It is your responsibility to pay return shipping and to fully insure the unit(s) you are returning. Also, it is your responsibility to cover shipping charges for sending the item to you. If you are quoted free shipping and return the item, you will be required to cover the actual shipping costs incurred by your order. Items that are returned must be in the original packaging, with all accessories and paperwork included in the original shipment, such as owner's manual(s) and warranty card. Items must be free from signs of use or wear, and both warranty card and manual(s) must not have any writing in them. If your order was shipped to you in outer packaging it must be returned in that packaging as well as the inner box or boxes. Returned items that do not arrive in the condition described above are subject to a $25 repackaging charge, plus the cost of replacing missing, soiled, worn or marked-on items. Obvious signs of use that reduce the value of a returned unit will be subject to additional charges based on how much we need to mark down the unit to make it sellable.
Shipping and Delivery
We utilize legitimate bonded and licensed shipping carriers only (UPS, Fed Ex, USPS etc). We are not the shipping company and therefore cannot be held responsible for faults that lay with the shipping company. By placing orders with us you agree to be present to receive packages sent to you. The Strum Shop cannot be held responsible for lost packages once they are logged as delivered by the shipping company. Once a package is logged as delivered by the shipping company the customer is responsible for any issues related to the delivery of the package at that point.
How Refunds are Processed
Charges made to a credit card will be refunded, less freight, handling and any reconditioning charges, to the same credit card. Payments made by check will be refunded with a check, after sufficient time has passed for your original check to completely clear through the banking system.
Note: All returns and refunds are at the discretion of The Strum Shop management. Damaged, obviously used items or abuse of the return privileges may be grounds for a refusal of refunds or returns. We will not facilitate free rentals via our return policy.
Prices and Specifications are Subject to Change
The Strum Shop always strives for accuracy in the information and pricing we present. However, we are not responsible for typographical errors, incorrect specifications furnished by manufacturers, or for price changes. Prices are subject to change without notice.
Packaging and Shipping Information
Due to conditions beyond our control (weather, shipper's handling etc.) some boxes that products originally come in cannot be re-used to ship out to customers. In those rare cases we will remove and inspect all items and repackage them in acceptable boxing to make it safe to you. All items are still considered brand new, under full warranty and fall under our same guarantees. Note: The Strum Shop recycles unused boxes when possible.
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